Shipping Policy

At ARKHIVED, we aim to process and ship your order as smoothly as possible. Our goal is to provide a seamless experience, from the moment your order is placed to the time it arrives at your door. Here’s a summary of our shipping policy to keep you updated throughout the process.

Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. Please note that during new product drops or the weeks leading up to major holidays, such as Black Friday and Christmas, shipping delays may occur due to high volume within the carrier’s system.

Order Tracking
After your order has been shipped, you’ll receive a confirmation email with tracking details. You can use the provided tracking number to monitor your shipment at any time.

Package Delays
While we aim to meet all estimated delivery times, please note that delays can occur due to unforeseen circumstances such as inclement weather, holidays, or carrier delays. ARKHIVED is not responsible for such delays but will assist in tracking any missing orders. Additionally, ARKHIVED is not responsible for any errors caused by incorrect consumer input in the order form. ARKHIVED is not liable for any lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly for assistance.

Address Changes
Please ensure your shipping address is correct at checkout. We cannot change shipping addresses after an order has been placed. If you notice an error, please contact us immediately, and we will do our best to help.

Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. You may return items within 7 days of delivery, provided they are unused and in their original packaging. To initiate a return, please contact our customer service team at care@shoparkhived.com, and we will guide you through the process. Please be aware that the cost of the return shipping label will be deducted from your refund, as this fee helps cover the cost of processing the return. Once we receive and inspect your returned item, we will notify you of your refund status. If approved, your refund will be processed within 7 business days and credited to your original payment method.

For exchanges, you can request an exchange within [number] days of purchase, as long as the item is unused and in its original packaging. To arrange an exchange, please reach out to our customer service team. Please note that the cost of shipping for exchanges is the responsibility of the customer, unless the exchange is due to an error on our part, such as an incorrect item being shipped.  If you have any questions or need further assistance, please don’t hesitate to contact us. 

Customs Disclaimer

Additional import customs fees may apply for shipments to certain countries. The relevant shipping service will notify the customer, and it will be the customer's responsibility to cover these charges. For any inquiries regarding customs clearance, please contact us at care@shoparkhived.com for assistance.

The recipient is responsible for covering customs clearance fees and any applicable taxes in accordance with the customs regulations of the destination country. Therefore, import charges, including customs duties, are the customer's responsibility and not covered by ARKHIVED.

If the customer refuses to pay these charges, the shipment will be deemed rejected and returned to our warehouse. A refund will be issued for the purchased items, minus any costs incurred to ARKHIVED due to the rejection of the shipment.

Contact Us
If you have any questions or concerns about your order or shipping, just drop us a line at care@shoparkhived.com. We’ll get back to you within 24 hours. We're here to help!